Terms & Conditions
TERMS OF DELIVERYAll orders and offers are exclusively based on these terms and conditions. Any amendments and modifications require our written approval.
PRICESAll prices stated include official Austrian VAT. of 20 % . For shipments within the European Union to officially registered merchants no tax is charged, provided a valid VAT-ID number is stated.
The minimum order value is EUR 50.-- not including shipment costs.
TERMS OF PAYMENT€-Countries:
Payment in advance (no charges for the beneficiary) within 14 days from date of order, to our banking account with: Raiffeisenlandesbank Vienna, account no. 112.001.012 (bank code 32000) IBAN: AT66 3200 0001 1200 1012 BIC: RLNWATWW
All other countries (worldwide):
Advanced payment with any major credit-card by PayPal (easy, secure, no charges).
SHIPMENTImmediately after receipt of payment, we shall dispatch the goods by registered mail and insure them adequately. Shipment and handling charges (Austria: € 8,-- Germany: € 10,--; other EU Countries: € 12,--; all other countries: € 24,--) to be paid by the customer. Fast worldwide shipment by UPS for € 75,--
QUALITYThe presentation of the gems on our homepage resembles the real product as can be technically achieved. This particularly applies to shape , colour, cut and clarity of the illustrations. However, the specific colour setting of the monitor, might result in a different appearance. All photographic illustrations have been enlarged. Please find the real measures in the detailed product description.
REFUNDThe ordered goods may be returned without stating any cause and within 14 days from date of receipt of delivery. The customer bears the resulting risk of transportation. If we receive all the goods in undamaged condition, we shall immediately refund the sales price. Customer claims for compensation are excluded.
PLACE OF PERFORMANCE AND COURT OF JURISDICTIONThe agreed place of performance is Vienna. Any disputes are subject to the exclusive jurisdiction of the Commercial Court at Vienna
Company name: Carat-Edelsteinhandel e.U.
Registered offices: A-1010 Vienna, Graben 17/DG
Bank, sort code: Raiffeisenlandesbank Vienna, 32000
Account number: 112.001.012
IBAN: AT66 3200 0001 1200
Registration: FN 163194t, Commercial Court Vienna
VAT-No.: ATU 43271801
Chamber of Commerce: Commercial Court Vienna
Managing Director/Publisher: Heinz Schiendl, A-1010 Vienna, Graben 17/DG
Carat-Online can be reached through these different domains: