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Terms and Conditions

of CARAT-Edelsteinhandel e.U., Graben 17/DG, A-1010 Vienna
– valid as of 10/2015 –



This document sets forth the terms and conditions governing the purchase and delivery of items through the website "carat-online.at".

By placing an order through this website and activating the checkbox ("I agree with the general terms and conditions and the privacy policy of CARAT-Edelsteinhandel e.U. (Managing Director: Heinz Schiendl).”) at the checkout, the buyer consents to be bound by these terms and conditions. By purchasing any item from this website the buyer will get a confirmation of order and will fully enter into a contract with us. You also warrant that you are at least 18 years old and are legally capable of entering into binding contracts. All orders for items are subject to availability.


Once you have selected the desired item you can add it to your shopping cart by clicking the (“Buy”) button. The contents of your shopping cart can be seen at any time by clicking the button (“Cart”). You can change the content of your shopping cart or empty it entirely by clicking the buttons ("delete/symbol X”) at any time. If you would like to buy the contents of your shopping cart please proceed by clicking the button (“Checkout”). Please enter your customer details. After you have entered your customer details and selected the preferred payment and delivery method, please confirm your order by hitting the (“Buy now”) button. You can edit your order or your customer details at any time using the browser back button. At any stage of the order placement, until the payment is made, you can cancel the order by discontinuing the ordering process and leaving the ordering website by closing your browser window.


These terms and conditions shall apply to all orders and contracts made or to be made by us for the sale and supply of products. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.


The prices are stated in euros (€) and include the austrian legal VAT of 20%. For customers from Germany the german VAT of 19% is included. For EU buisness customers with legal business identification number (UID) no VAT will be charged.

Handling fees and possible import duties shall be borne by the recipient.

Prices are valid at the time of order (for private customers VAT is included). Shipping costs will be added during checkout.

The minimium amount is € 90.- plus shipping costs.


Payment with PayPal Payment by credit or debit card (Visa, MasterCard, Maestro) through PayPal. Your data is sent by SSL protection which fully encrypts all of your data.
Payment by bank transfer Bank transfer (free of charge) due within 5 days from placing the order:
Raiffeisenlandesbank Wien, Bank account: 112.001.012 (Banking sorting code 32000)
IBAN: AT66 3200 0001 1200 1012


Shipping is on Mondays and Thursdays (not on public and bank holidays).

Items will be shipped

  • by UPS to Austria and Germany (48 hours)
  • shipping to all other countries will be handled by UPS ("Economy")

All items will be shipped as registered post and include shipping insurance.

Shipping costs with bank transfer, direct debit & credit card payment:

  • Austria, Germany: € 10,–
  • Remaining EU Member Countries: € 15,–
  • Switzerland, Liechtenstein, Monaco, Norway: € 24,- Shipping fee including customs clearance, excluding the import-turnover tax. Customs duties & import-turnover tax will be charged directly to the recipient upon delivery by the freight forwarder or customs office.
  • Canada, USA, Russia: € 90,- Shipping fee including customs clearance, excluding the import-turnover tax. Customs duties & import-turnover tax will be charged directly to the recipient upon delivery by the freight forwarder or customs office.
  • Other countries: please contact info@carat-online.at for further information

Cash on delivery (only Austria & Germany): € 15,–


All photographs of our gemstones concerning its shape, color, cutting and clarity, are as real as technically possible. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the items. Your items may vary slightly from those images. All photographs are enlarged, the real dimensions can be found in the detailed article description.


See Right of Refusal.


We hereby acknowledge the Internet Ombudsmann as extra-judicial board of arbitration:

Internet Ombudsmann
Margaretenstraße 70/2/10
A-1050 Vienna

For further information please contact us at: info@carat-online.at


We guarantee the 2 year statutory warranty period.

The defects must be reported in writing and immediately upon receipt of goods. If the goods are found to be defective in material or workmanship (following our investigation) we will replace the goods or refund the price.

The risk of destruction, loss or damage is transferred to the customer, after the delivery item is handed over by the carrier choosen by CARAT-Edelsteinhandel e.U. However, if the customer chooses to select the carrier by himself, the risk of destruction, loss or damage is transferred to the customer upon handing over the delivery item to the first forwarding agent, haulage contractor or any other transporting agent appointed to conduct the delivery.


All contents as pictures, grafics and text files at the website "carat-online" are subject to the copyright protection and other laws of protection of intellectual property. Therefore, the contents are not allowed – neither as a whole or in part – in any way to be copied, reproduced, transferred to third parties, loaded, publicised or distributed. However, storage on one’s own personal computer and printing of excerpts is exclusively permitted for personal use. Any additional use constitutes an infringement of copyright law.

The user acts on his own risk.


Place of fulfillment for all liabilities of the contract and place of jurisdiction is Vienna, Austria, unless binding statutory regulations, in particular consumer protection regulations, state otherwise. If the contracting party is a consumer, the mandatory rules of the law of the state in which he has his habitual residence, are applicable to this agreement.

If the consumer is resident, any actions against him under sections 88, 89, 93 (2) and 104 (1) JN can arise through jurisdiction of the court of the consumers´ place of residence or place of employment; this does not apply to legal disputes that already started. For any legal disputes arising from the contract, the mandatory provisions of consumer law at the place of residence of the consumer are also applicable to the contractual relationship.


The invalidity or inefficacy of individual regulations of this contract does not affect the validity of the remaining regulations of this terms and conditions.

You can save these terms and conditions in PDF Format.

Last Update on 06/15/20

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