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Right of Refusal

CARAT-Edelsteinhandel e.U., Graben 17/DG, A-1010 Vienna
– valid as of March 2020 –

 

RIGHT OF REFUSAL

Consumers may revoke their contractual declaration in writing without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you took possession of the goods or, in the case of separate delivery, the last goods were taken into possession.

In order to exercise your right of revocation, you must inform us (CARAT-Edelsteinhandel e.U., A-1010 Vienna, Graben 17/DG, phone +43 (0)664 4630474, e-mail info@carat-online.at) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the model revocation form (PDF) for this purpose, but this is not mandatory. You may also electronically complete and submit the cancellation form or other clear statement on our website.

If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

If you revoke the contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the costs of returning such goods which, due to their nature, can normally be returned to us by post. You shall bear the direct costs of returning such goods which, due to their nature, cannot be normally returned to us by post (goods for forwarding), which are estimated to be a maximum of approximately 50 euros for each such item.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

See also our Terms & Conditions.

Last Update on 03/18/20

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